Handmade Nature of Products: Our online shop sells handcrafted items made with care and attention to detail. Due to the handmade nature of our products, there may be slight variations in color, size, and design, which adds to the uniqueness and charm of each item.
Product Descriptions: We strive to provide accurate and detailed product descriptions, including measurements, materials used, and any special care instructions. However, please note that colors may vary slightly due to differences in monitor settings or lighting conditions.
Ordering Process: To place an order, simply add the desired items to your cart and follow the checkout process on our website. Once an order is placed, it can be modified by contacting our shop via email within 24 hours of placing the order. Orders are processed and shipped within 5 weeks, unless otherwise stated.
Payment and Pricing: We accept payments through PayPal or Paysera. Prices listed on our website are in Euros and do not include shipping costs, taxes, or customs fees (if applicable). These additional charges, if any, will be calculated and displayed during the checkout process.
Shipping and Delivery: We ship worldwide using standard or express shipping methods. Shipping costs are calculated based on the destination and weight of the package and will be displayed during the checkout process. Please note that the customer is responsible for any customs fees, taxes, or duties incurred upon delivery. Once the package is shipped, we are not responsible for any lost, stolen, or damaged items. We provide estimated delivery times, but these are not guaranteed, as they may be affected by factors beyond our control, such as customs delays or weather conditions.
Returns and Exchanges: For details on returns and exchanges, please refer to our separate page for Delivery and Return Policy:
Customer Service: We strive to provide excellent customer service and promptly respond to inquiries, concerns, or issues. If you have any questions or need assistance, please contact us through via email (firstname.lastname@example.org).
Intellectual Property: All content on our website, including product images, descriptions, and logos, are protected by intellectual property rights and are the property of our online shop. Any unauthorized use of our content is strictly prohibited.
Changes to Selling Policy: We reserve the right to modify or update our selling policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Information We Collect
We may collect personal information when you use our Services, such as:
Contact Information: We may collect your name, email address, phone number, and mailing address when you place an order or contact us for customer support.
Order Information: We may collect information about your orders, including the products you purchase, order history, and shipping information.
Communication Information: We may collect information from your communications with us, such as emails, chats, and customer support inquiries.
Automatically Collected Information: We may collect information automatically when you use our Services, including your IP address, device information, operating system, browser type, and usage data through cookies and similar technologies.
Use of Information
We use the personal information we collect for various purposes, including:
Providing and improving our Services, including processing orders, managing customer inquiries, and fulfilling customer requests.
Communicating with you, including responding to inquiries, providing customer support, and sending order updates and promotional messages.
Personalizing your experience with our Services, such as showing relevant products and content based on your preferences.
Analyzing and improving our Services, including understanding usage trends, evaluating the effectiveness of our marketing campaigns, and enhancing the security and functionality of our Services.
Complying with legal obligations, such as tax and accounting requirements, and protecting our rights and interests.
Sharing of Information
We may share your personal information with third parties in the following circumstances:
Service Providers: We may share your personal information with third-party service providers who help us operate our Services, such as shipping carriers and customer support providers.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
Legal Requirements: We may disclose your personal information to comply with applicable laws, regulations, legal processes, or government requests.
Protection of Rights: We may disclose your personal information to protect our rights and interests, enforce our policies, or respond to claims that any content violates the rights of others.
Consent: We may share your personal information with third parties with your consent, which may be obtained through our Services or in writing.
You have choices regarding the collection, use, and disclosure of your personal information:
Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions in the email or contacting us.
Cookies: You can manage cookies and similar technologies through your browser settings or other opt-out mechanisms.
We take reasonable measures to protect the personal information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no data transmission or storage system is completely secure, and we cannot guarantee the absolute security of your personal information.
Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you believe we have collected personal information from a child under the age of 16, please contact us, and we will take appropriate measures to remove the information from our systems.